Flying with Qantas and dealing with a cancellation or delay? Start with the carrier's own pages below, then choose the link that matches your task.
Start with the operating carrier
Check your ticket to make sure Qantas actually operated the flight, especially if another airline sold it. For a refund, also find out who issued the ticket. Those can be different companies.
Official paths reviewed
- Refund Compensation Policy — policy page
- Expense — reimbursement hub
These are official entry points, but we haven’t submitted a test claim or verified a payout. Check the page’s own instructions before entering booking details.
Rights to check
These rules may be worth a look for some routes: AU-ACL · EU261 · UK261. But a carrier's name alone doesn't tell you which rule applies. Check the flight direction and date first.
Your next step
Save the itinerary, written disruption notice, actual travel times, proposed replacement and receipts. Then choose the specific Qantas task below: cancellation, delay, refund, claim, or contacts.
Official sources
- Qantas compensation and flight refunds policy — Qantas; checked 2026-10-31
- Qantas reimbursement claims — Qantas; checked 2026-10-31
- Travel delays and cancellations — ACCC; checked 2026-10-31
- Qantas AUD 100m penalty — ACCC; checked 2026-10-31