What if the airline approved but has not paid?

Record the approval date, amount, payment method and case number. Ask for a written payment timeline and follow up separately from the original eligibility dispute.

What to check

Keep the first claim, case number, airline reply, and any new evidence together. That makes it easier to ask a focused follow-up question or use the right complaint channel.

What to do next

Use the appeal guide to answer the airline’s actual reason, not just repeat the original request.

Official sources

• Finnair: Finnair feedback and compensation
• Korean Air: Korean Air Ticket Refund Guide
• U.S. DOT: File a Consumer Complaint