Where can I escalate an unanswered EU261 claim?

After contacting the operating airline, check the relevant national enforcement body or approved ADR route. Their power to order an individual payment can differ.

What to check

Keep the first claim, case number, airline reply, and any new evidence together. That makes it easier to ask a focused follow-up question or use the right complaint channel.

What to do next

Use the appeal guide to answer the airline’s actual reason, not just repeat the original request.

Official sources

• European Union / Your Europe: Air passenger rights