Start with the ticket, original and changed itinerary, disruption notice, actual arrival, carrier reason and prior claim number. Add itemized receipts for expenses.
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What to check
Keep the first claim, case number, airline reply, and any new evidence together. That makes it easier to ask a focused follow-up question or use the right complaint channel.
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What to do next
Use the appeal guide to answer the airline’s actual reason, not just repeat the original request.
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Official sources
- ANA: ANA Information on Compensation
- Japan Airlines: JAL international flight expense reimbursement
- Travel Guard: Documents required to file a travel insurance claim
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Your route and travel date may change the answer. Check the linked official rule.