UK261 Compensation Claim Letter Template

Need to write a uk261 compensation claim? Start with this draft, then check every fact against your ticket and the applicable rule.

When to use this draft

Check the UK route and carrier conditions, delay or notice, and any replacement flight before making a UK261 request.

Editable letter text

UK air passenger rights compensation request — {{flight_number}}

Subject: UK air passenger rights compensation request — {{flight_number}}

Dear Customer Relations Team,

I am submitting the following request concerning my flight.

Flight date: {{flight_date}}
Flight and operating carrier: {{flight_number}} / {{operating_carrier}}
Itinerary and ticket structure: {{route_and_ticket_structure}}
Original schedule: {{scheduled_times_with_timezones}}
Actual schedule or cancellation notice: {{actual_times_or_cancellation_notice}}
Reason provided by the airline: {{communicated_reason_or_unknown}}
Ticket seller: {{ticket_seller}}
Previous case reference: {{previous_case_reference_or_none}}

The facts relevant to UK passenger-rights coverage are: {{uk_scope_facts}}.
Final-arrival delay, notice and rerouting details are: {{delay_notice_rerouting_facts}}.
Please assess the conditional compensation request of {{conditional_amount_gbp}} and explain any applicable reduction or exemption in writing.
If unresolved, please identify the applicable ADR route and whether your response is final.

Attachments: {{attachment_list}}
Name and contact details: {{name_and_contact_entered_only_for_official_submission}}

Please acknowledge receipt, provide a case reference and respond in writing.
Thank you.

Before sending

Replace the placeholders with your own flight details and delete any request that doesn’t fit. The letter tool can fill and export a draft, but you still need to send it through the official channel.

Official sources

• Delays — UK Civil Aviation Authority; checked 2026-10-31
• Cancellations — UK Civil Aviation Authority; checked 2026-10-31
• Air passenger travel guide — UK Department for Transport; checked 2026-10-31