Flight Ticket Refund Request Letter Template

Need to write a flight ticket refund request? Start with this draft, then check every fact against your ticket and the applicable rule.

When to use this draft

Use it when the airline canceled or materially changed a flight you won't take. Identify the unused segments and any replacement you declined.

Editable letter text

Refund request following cancellation or significant change — {{flight_number}}

Subject: Refund request following cancellation or significant change — {{flight_number}}

Dear Customer Relations Team,

I am submitting the following request concerning my flight.

Flight date: {{flight_date}}
Flight and operating carrier: {{flight_number}} / {{operating_carrier}}
Itinerary and ticket structure: {{route_and_ticket_structure}}
Original schedule: {{scheduled_times_with_timezones}}
Actual schedule or cancellation notice: {{actual_times_or_cancellation_notice}}
Reason provided by the airline: {{communicated_reason_or_unknown}}
Ticket seller: {{ticket_seller}}
Previous case reference: {{previous_case_reference_or_none}}

My status regarding alternative travel, credits and travel already taken is: {{acceptance_and_travel_status}}.
Please identify the refundable unused fare and undelivered ancillary services under the applicable law and terms, with an itemized calculation.
If a refund is due, I request return to the original payment method. Please do not substitute a voucher without my separate express agreement.
Segments requested for refund: {{segments_to_refund}}. Segments I wish to retain: {{segments_to_keep_or_none}}. Please explain any effect on the remaining itinerary before processing.
Please confirm any deductions, their basis, the applicable processing trigger and expected processing date.

Attachments: {{attachment_list}}
Name and contact details: {{name_and_contact_entered_only_for_official_submission}}

Please acknowledge receipt, provide a case reference and respond in writing.
Thank you.

Before sending

Replace the placeholders with your own flight details and delete any request that doesn’t fit. The letter tool can fill and export a draft, but you still need to send it through the official channel.

Official sources

• Refunds — U.S. DOT; checked 2026-10-31
• Air passenger rights — European Union / Your Europe; checked 2026-10-31
• Korean Air Ticket Refund Guide — Korean Air; checked 2026-10-31