Documented International Delay Damages Letter Template

Need to write a documented international delay damages? Start with this draft, then check every fact against your ticket and the applicable rule.

When to use this draft

Use it for documented loss tied to an international delay, not as a request for an automatic treaty maximum.

Editable letter text

Request to assess documented damage caused by delay

Subject: Request to assess documented damage caused by delay

Dear Customer Relations Team,

I am submitting the following request concerning my flight.

Flight date: {{flight_date}}
Flight and operating carrier: {{flight_number}} / {{operating_carrier}}
Itinerary and ticket structure: {{route_and_ticket_structure}}
Original schedule: {{scheduled_times_with_timezones}}
Actual schedule or cancellation notice: {{actual_times_or_cancellation_notice}}
Reason provided by the airline: {{communicated_reason_or_unknown}}
Ticket seller: {{ticket_seller}}
Previous case reference: {{previous_case_reference_or_none}}

The documented losses I attribute to the delay are: {{itemized_proven_losses}}.
The connection between the delay and each loss, and the steps taken to reduce the loss, are: {{causation_and_mitigation}}.
Amounts already refunded or reimbursed: {{other_recoveries_or_none}}.
Please assess these losses under any applicable Montreal Convention provisions, law and contractual terms. I am not treating a liability limit as an automatic payment entitlement.
If liability or the amount is disputed, please identify the grounds and any evidence required.

Attachments: {{attachment_list}}
Name and contact details: {{name_and_contact_entered_only_for_official_submission}}

Please acknowledge receipt, provide a case reference and respond in writing.
Thank you.

Before sending

Replace the placeholders with your own flight details and delete any request that doesn’t fit. The letter tool can fill and export a draft, but you still need to send it through the official channel.

Official sources

• Carriage by Air Act, Schedule V: Montreal Convention Articles 19 and 35 — Department of Justice Canada; checked 2026-10-31
• International air travel liability limits set to increase — ICAO; checked 2026-10-31