Approved Claim Payment Follow-Up Letter Template

Need to write a approved claim payment follow-up? Start with this draft, then check every fact against your ticket and the applicable rule.

When to use this draft

Use this after an approval when payment still hasn't appeared. Keep the approval date and case number handy.

Editable letter text

Follow-up on an approved payment — {{case_reference}}

Subject: Follow-up on an approved payment — {{case_reference}}

Dear Customer Relations Team,

I am submitting the following request concerning my flight.

Flight date: {{flight_date}}
Flight and operating carrier: {{flight_number}} / {{operating_carrier}}
Itinerary and ticket structure: {{route_and_ticket_structure}}
Original schedule: {{scheduled_times_with_timezones}}
Actual schedule or cancellation notice: {{actual_times_or_cancellation_notice}}
Reason provided by the airline: {{communicated_reason_or_unknown}}
Ticket seller: {{ticket_seller}}
Previous case reference: {{previous_case_reference_or_none}}

On {{approval_date}}, I was informed that {{approved_amount_and_currency}} had been approved as {{approved_payment_type}}, but I have not confirmed receipt as of {{checked_date}}.
The expected date and method were: {{expected_date_and_method}}.
Please confirm the actual processing date, the payment/refund tracking reference, whether the transaction failed or was returned, and any further information required.
If payment details are needed, please direct me to your official secure channel.

Attachments: {{attachment_list}}
Name and contact details: {{name_and_contact_entered_only_for_official_submission}}

Please acknowledge receipt, provide a case reference and respond in writing.
Thank you.

Before sending

Replace the placeholders with your own flight details and delete any request that doesn’t fit. The letter tool can fill and export a draft, but you still need to send it through the official channel.

Official sources

• Korean Air Ticket Refund Guide — Korean Air; checked 2026-10-31
• Finnair feedback and compensation — Finnair; checked 2026-10-31
• File a Consumer Complaint — U.S. DOT; checked 2026-10-31