EU261 Compensation Claim Letter Template

Need to write a eu261 compensation claim? Start with this draft, then check every fact against your ticket and the applicable rule.

When to use this draft

Check EU261 scope, final arrival or cancellation notice, and the airline's stated reason before asking for fixed compensation.

Editable letter text

Request for compensation assessment under EC 261/2004 — {{flight_number}}

Subject: Request for compensation assessment under EC 261/2004 — {{flight_number}}

Dear Customer Relations Team,

I am submitting the following request concerning my flight.

Flight date: {{flight_date}}
Flight and operating carrier: {{flight_number}} / {{operating_carrier}}
Itinerary and ticket structure: {{route_and_ticket_structure}}
Original schedule: {{scheduled_times_with_timezones}}
Actual schedule or cancellation notice: {{actual_times_or_cancellation_notice}}
Reason provided by the airline: {{communicated_reason_or_unknown}}
Ticket seller: {{ticket_seller}}
Previous case reference: {{previous_case_reference_or_none}}

The facts relevant to the scope of EC 261/2004 are: {{eu_scope_facts}}.
The disruption and final-arrival delay were: {{disruption_and_arrival_delay}}. Cancellation notice and rerouting details: {{notice_and_rerouting_details_or_not_applicable}}.
I request assessment of compensation of {{conditional_amount_and_currency}}, subject to the applicable eligibility, reduction and exemption provisions.
If the claim is rejected or reduced, please identify the provisions relied upon and explain the relevant facts, any extraordinary circumstances and the reasonable measures taken.
Any separate refund or expense request is identified as: {{other_requests_or_none}}.

Attachments: {{attachment_list}}
Name and contact details: {{name_and_contact_entered_only_for_official_submission}}

Please acknowledge receipt, provide a case reference and respond in writing.
Thank you.

Before sending

Replace the placeholders with your own flight details and delete any request that doesn’t fit. The letter tool can fill and export a draft, but you still need to send it through the official channel.

Official sources

• Air passenger rights — European Union / Your Europe; checked 2026-10-31