Denied Airline Claim Appeal Letter Template

Need to write a denied airline claim appeal? Start with this draft, then check every fact against your ticket and the applicable rule.

When to use this draft

Use it after a denial. Quote the airline's reason and add the fact or document it may have missed.

Editable letter text

Request for review of decision — case {{case_reference}}

Subject: Request for review of decision — case {{case_reference}}

Dear Customer Relations Team,

I am submitting the following request concerning my flight.

Flight date: {{flight_date}}
Flight and operating carrier: {{flight_number}} / {{operating_carrier}}
Itinerary and ticket structure: {{route_and_ticket_structure}}
Original schedule: {{scheduled_times_with_timezones}}
Actual schedule or cancellation notice: {{actual_times_or_cancellation_notice}}
Reason provided by the airline: {{communicated_reason_or_unknown}}
Ticket seller: {{ticket_seller}}
Previous case reference: {{previous_case_reference_or_none}}

Your response of {{response_date}} rejected the claim on the following grounds: {{rejection_reason}}.
I request review based on these specific factual issues and additional evidence: {{specific_errors_and_new_evidence}}.
Please identify the applicable legal or contractual provisions, the times and facts used in the assessment, and the basis for any exemption or exclusion.
Please specify any additional documentation required, whether your response is final, and the available external dispute-resolution route.

Attachments: {{attachment_list}}
Name and contact details: {{name_and_contact_entered_only_for_official_submission}}

Please acknowledge receipt, provide a case reference and respond in writing.
Thank you.

Before sending

Replace the placeholders with your own flight details and delete any request that doesn’t fit. The letter tool can fill and export a draft, but you still need to send it through the official channel.

Official sources

• Air passenger rights — European Union / Your Europe; checked 2026-10-31
• File a Consumer Complaint — U.S. DOT; checked 2026-10-31
• Air travel complaints — Canadian Transportation Agency; checked 2026-10-31