Flight Delay Certificate Request Letter Template

Need to write a flight delay certificate request? Start with this draft, then check every fact against your ticket and the applicable rule.

When to use this draft

Ask for the airline's written delay or cancellation record when an insurer or claim process requires it.

Editable letter text

Request for disruption certificate and reason for delay/cancellation

Subject: Request for disruption certificate and reason for delay/cancellation

Dear Customer Relations Team,

I am submitting the following request concerning my flight.

Flight date: {{flight_date}}
Flight and operating carrier: {{flight_number}} / {{operating_carrier}}
Itinerary and ticket structure: {{route_and_ticket_structure}}
Original schedule: {{scheduled_times_with_timezones}}
Actual schedule or cancellation notice: {{actual_times_or_cancellation_notice}}
Reason provided by the airline: {{communicated_reason_or_unknown}}
Ticket seller: {{ticket_seller}}
Previous case reference: {{previous_case_reference_or_none}}

For my records and any applicable claim, please provide confirmation of the scheduled and actual departure/arrival times and the reason for the delay or cancellation.
Please identify whether the recorded arrival time refers to touchdown, parking or door opening.
If a formal certificate is unavailable, please provide the airline's available flight records and explanation by email.

Attachments: {{attachment_list}}
Name and contact details: {{name_and_contact_entered_only_for_official_submission}}

Please acknowledge receipt, provide a case reference and respond in writing.
Thank you.

Before sending

Replace the placeholders with your own flight details and delete any request that doesn’t fit. The letter tool can fill and export a draft, but you still need to send it through the official channel.

Official sources

• Emirates forms directory — Emirates; checked 2026-10-31
• Thai Airways flight disruption request — Thai Airways; checked 2026-10-31
• Germanwings C-452/13 — Court of Justice / EUR-Lex; checked 2026-10-31