Malaysia's Aviation Consumer Protection Code sets out passenger information and assistance for qualifying disruptions. The published guidance discusses support after a delay and a later point when a traveler can consider not continuing the trip, but the complete conditions should be checked for the flight date.
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Keep choices separate
Ask about meals or other care during the wait, a replacement flight and a refund if the trip is abandoned. A carrier's assistance during a delay is not the same as fixed compensation.
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Claim path
Save notices, times and receipts, ask the airline in writing, and use the Malaysian aviation consumer authority's current complaint guidance if the answer is unresolved.
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Official sources
- Flight delays and cancellations — Civil Aviation Authority of Malaysia
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Rules can change. Check the official text that applied on your flight date.