Travel Agency and Package Flight Refunds

A package seller and operating airline can have different responsibilities.

Start here

Separate the flight fare from hotels and other services before interpreting a partial refund or a package-loss decision.

1. Find the ticket receipt and the seller’s name.
2. Mark the flight segments you didn’t use.
3. Save the change notice and any credit or replacement offer before responding.

What the rights mean

Getting the ticket price back is one question; a separate payment for a disruption is another. The seller, payment method, unused segments, and any alternative you accepted can change the refund route.

Your next step

Ask for an itemized decision and a case number. If the answer points you to another company, use the carrier directory to verify that path before sending sensitive details.

Official sources

• Refunds — U.S. DOT; checked 2026-10-31