Significant Flight Schedule Change Refund Rules

A material schedule change can be refundable under some rules if you do not accept the new trip.

Start here

For US DOT, specified time, airport, connection and cabin changes matter. Keep both itineraries and your response.

1. Find the ticket receipt and the seller’s name.
2. Mark the flight segments you didn’t use.
3. Save the change notice and any credit or replacement offer before responding.

What the rights mean

Getting the ticket price back is one question; a separate payment for a disruption is another. The seller, payment method, unused segments, and any alternative you accepted can change the refund route.

Your next step

Ask for an itemized decision and a case number. If the answer points you to another company, use the carrier directory to verify that path before sending sensitive details.

Official sources

• Refunds — U.S. DOT; checked 2026-10-31