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HOW TO FILE

How to Request an Airline Ticket Refund

A clear refund request identifies unused transportation and the reason you declined the trip.

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Before you begin

Open the original ticket receipt before you start. It shows the seller, payment method, and flight segments you may be asking to refund.

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Step-by-step

  1. Check who issued the ticket and charged the payment method.
  2. List the unused flight segments and services.
  3. Ask for return to the original payment method and an itemized decision.

One thing to watch

Do not claim a full refund for transportation you already used without a rule supporting it.

Use the airline directory for the right official page and the rule library for the conditions that apply to your flight.

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Official sources

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Use the current official form and keep a copy of what you send.