How to Get a Flight Delay Certificate

A delay certificate can help an insurance claim, but other official records may also document a disruption.

Before you begin

Check what the insurer or claim form calls the document. An airline notice may help, but it may not replace a required certificate.

Step-by-step

1. Request the certificate from the operating carrier.
2. Keep its notice, flight status and case number.
3. Check the insurer's required wording and filing deadline.

One thing to watch

An airport status screenshot and an airline-issued certificate are not identical documents.

Use the airline directory for the right official page and the rule library for the conditions that apply to your flight.

Official sources

• Emirates forms directory — Emirates; checked 2026-10-31
• Thai Airways flight disruption request — Thai Airways; checked 2026-10-31
• Cathay support and flight certificates — Cathay Pacific; checked 2026-10-31
• Peach Aviation Support and Certificate Guide — Peach Aviation; checked 2026-10-31
• Documents required to file a travel insurance claim — Travel Guard; checked 2026-10-31
• Germanwings C-452/13 — Court of Justice / EUR-Lex; checked 2026-10-31