Denied Boarding and Overbooking Claim Steps

Start by distinguishing a voluntary seat offer from an involuntary boarding refusal.

Before you begin

Before agreeing to give up a seat, read the offer and any release. A voluntary deal differs from being refused boarding.

Step-by-step

1. Keep proof that you met check-in requirements.
2. Get the written reason and replacement itinerary.
3. Record the offered cash, voucher or other benefit.

One thing to watch

Read any release or voucher conditions before signing.

Use the airline directory for the right official page and the rule library for the conditions that apply to your flight.

Official sources

• Bumping and oversales — U.S. DOT; checked 2026-10-31
• Fly Rights — U.S. DOT; checked 2026-10-31
• Air passenger rights — European Union / Your Europe; checked 2026-10-31
• Air passenger travel guide — UK Department for Transport; checked 2026-10-31