How to Request a Flight Refund Through an OTA

An online travel agency may process the payment while the airline controls the disruption.

Before you begin

Look at the receipt to see who sold the ticket and who charged the card. The airline and agency may handle different parts.

Step-by-step

1. Identify the ticket issuer and merchant of record.
2. Get the airline's cancellation or change notice.
3. Ask the OTA for an itemized refund and tracking number.

One thing to watch

Avoid submitting conflicting cancellations to multiple sellers without confirming the remaining itinerary.

Use the airline directory for the right official page and the rule library for the conditions that apply to your flight.

Official sources

• My booking has been cancelled — Skyscanner; checked 2026-10-31
• Trip.com Terms and Conditions: Flights — Trip.com; checked 2026-10-31
• Expedia Customer Support — Expedia; checked 2026-10-31
• Expedia Terms of Service — Expedia; checked 2026-10-31
• Booking.com Terms: Flights — Booking.com; checked 2026-10-31
• Refunds — U.S. DOT; checked 2026-10-31