Alternative Dispute Resolution: Meaning for Flight Refunds and Claims

A dispute process outside a court, sometimes available after an airline's first response. Eligibility and binding effect depend on the provider.

Why it matters

Some dispute providers can review a claim after the airline responds. Check whether the decision is binding and who may use the service.

Where to go next

Compare the applicable rule with your ticket and the airline’s written notice. You can also browse other flight-claim terms.