An airline document used for certain paid services or credits outside the main ticket. Ask which service it represents and whether it is refundable.
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Why it matters
Ask the airline which paid service or credit the document covers; it may not represent the whole ticket.
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Where to go next
Compare the applicable rule with your ticket and the airline’s written notice. You can also browse other flight-claim terms.
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This definition is a starting point. The rule and ticket terms for your flight still matter.