A Canadian APPR classification for a disruption the airline can control. A separate safety category affects which remedies apply.
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Why it matters
Under Canada’s APPR, this classification can affect care, rebooking, refunds, and compensation differently.
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Where to go next
Compare the applicable rule with your ticket and the airline’s written notice. You can also browse other flight-claim terms.
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This definition is a starting point. The rule and ticket terms for your flight still matter.