Online travel agency: Meaning for Flight Refunds and Claims

A third-party website or app that sells travel. An OTA may handle ticket changes or refunds, while the operating airline handles flight operations.

Why it matters

An OTA may handle payment while the airline handles the flight. Save both companies’ case numbers if they refer you to each other.

Compare the applicable rule with your ticket and the airline’s written notice. You can also browse other flight-claim terms.

This definition is a starting point. The rule and ticket terms for your flight still matter.