Who handles a canceled flight in a package trip?

The package seller and operating airline may have different duties. Preserve the travel contract and separate the flight fare from hotel and other package services.

What to check

Check whether the flights were on one ticket, what the airline offered, and whether you agreed to give up a seat or take a new flight. Small differences in those facts can change the claim path.

What to do next

Contact the operating airline while the remaining itinerary can still be changed. Keep a copy of its offer and your response.

Official sources

• Korea Consumer Agency: Korea Consumer Agency Published Decision 1001094250
• Booking.com: Booking.com Terms: Flights