Who handles a refund if I booked through an OTA?

Check who issued the ticket and charged your payment method. The online travel agency may be the refund channel, while the operating airline should still confirm the cancellation and rerouting options.

What to check

Pull up the ticket receipt and look for the seller, payment method, unused segments, and any voucher or replacement you accepted. Those details usually explain why a refund is delayed or reduced.

What to do next

Ask the ticket issuer for an itemized decision. If the seller sends you back to the airline, use the airline directory to check the official route.

Official sources

• Skyscanner: My booking has been cancelled
• Trip.com: Trip.com Terms and Conditions: Flights
• Booking.com: Booking.com Terms: Flights