It can affect your position, depending on the rule and the terms you accepted. Save the offer and consent screen; do not assume a voucher is mandatory when a cash refund right applies.
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What to check
Pull up the ticket receipt and look for the seller, payment method, unused segments, and any voucher or replacement you accepted. Those details usually explain why a refund is delayed or reduced.
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What to do next
Ask the ticket issuer for an itemized decision. If the seller sends you back to the airline, use the airline directory to check the official route.
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Official sources
- U.S. DOT: Refunds
- European Union / Your Europe: Air passenger rights
- KLM: KLM Compensation and Expense Guide
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Your route and travel date may change the answer. Check the linked official rule.