Is there a cancellation fee when the airline cancels?

An airline-initiated cancellation is different from a voluntary passenger cancellation. Ask for an itemized refund decision and the contractual or legal basis for any deduction.

What to check

Pull up the ticket receipt and look for the seller, payment method, unused segments, and any voucher or replacement you accepted. Those details usually explain why a refund is delayed or reduced.

What to do next

Ask the ticket issuer for an itemized decision. If the seller sends you back to the airline, use the airline directory to check the official route.

Official sources

• U.S. DOT: Refunds
• European Union / Your Europe: Air passenger rights
• Expedia: Expedia Terms of Service