Different rights use different clocks. Airport care may start before fixed compensation, while some rules examine arrival at the final destination. Check the jurisdiction, route and cause before comparing time bands.
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What to check
Start with the airline’s notice, the original schedule, and when you actually reached your final destination. A departure delay and an arrival delay can lead to different answers.
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What to do next
Ask the operating airline for its written reason. The rule checker can point you to the conditions worth reviewing.
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Official sources
- European Union / Your Europe: Air passenger rights
- Canadian Transportation Agency: Flight Delays and Cancellations: A Guide
- U.S. DOT: Refunds
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Your route and travel date may change the answer. Check the linked official rule.