Denied Boarding at the Airport: First Steps

Find out whether the carrier wants volunteers or is refusing boarding involuntarily.

Do this now

Get the written reason, replacement itinerary and cash or voucher terms before signing.

1. Ask the operating airline for a safe way to continue or get home.
2. Request meals or lodging if the wait requires them.
3. Save the notice, case number, and receipts while they’re easy to find.

What the rights mean

You don’t have to settle the compensation question at the gate. First get a workable travel plan and the care you need. Keep the records so you can check refund or compensation rights afterward.

Your next step

Once you’re safe and have a replacement plan, write down what happened and what the airline offered. You can use the rule checker later to sort out the claim.

Official sources

• Air passenger rights — European Union / Your Europe; checked 2026-10-31